In normal circumstances, PayKwik will inform you of the fact that the e-commerce website accepted our transaction notification. In very exceptional cases, it is still possible that something goes wrong on the e-commerce website follow up. In this case, we recommend you contact the e-commerce website and provide them with your customer account information and voucher details. Merchant will follow up on this and resolve your problem.
In the very unlikely event that the merchant can not resolve your problem, please contact our CS via the appropriate link at the bottom of this FAQ list and we will assist you in resolving this matter.